Refund Policy

At TradeSense, we want you to be completely satisfied with your membership. This Refund Policy sets out the circumstances under which we will provide refunds.

1. Subscription Cancellations

You may cancel your TradeSense membership subscription at any time. Upon cancellation, your access to member content will continue until the end of the current billing period for which you have already paid. We do not provide partial refunds for unused portions of a billing period.

2. 14-Day Cooling-Off Period

As a consumer purchasing a digital subscription, you have the right to cancel within 14 days of your initial subscription without giving any reason (the "cooling-off period"), provided you have not accessed the member content. If you have accessed the member content during the cooling-off period, you acknowledge that you have waived your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel within the cooling-off period, please contact us at [email protected] with a clear statement of your decision to cancel. We will process any applicable refund within 14 days of receiving your cancellation notice.

3. Exceptional Circumstances

We consider refund requests on a case-by-case basis in exceptional circumstances, such as where a technical fault on our part has prevented you from accessing the service. If you believe you are entitled to a refund for reasons not covered above, please contact us at [email protected] explaining the circumstances.

4. How to Request a Refund

To request a refund, please email us at [email protected] with the subject line "Refund Request" and include your name, email address, and the reason for your request. We aim to respond to all refund requests within 5 business days.

5. Processing Refunds

Approved refunds will be processed to your original payment method within 5–10 business days. The exact timing depends on your card issuer or bank.

6. Contact

If you have any questions about this Refund Policy, please contact us at [email protected] or write to TradeSense Ltd, 124 City Road, London, England, EC1V 2NX.